Customer Satisfaction Survey

Dear Valued Customer,

In order for our company to best serve your current and future comfort needs, and to assist in keeping all repair bills to a minimum, please fill out this Customer Service Report.

We sincerely thank you and look forward to serving you again in the future.

Full Name







Was our office staff helpful and coureous?

Were your questions answered satisfactorily?

Did our technician arrive at the estimated time?

Did our technician greet you pleasantly?

Is his appearance satisfactory?

Is our technician courteous?

Does the humidity affect anyone in the home during the summer?

Does anyone in your home suffer from allergies?

Do you have to dust often?

Is there ever a damp or musty odor in your home?

Would you like to receive a discount on today’s call?

What is approximate age of your cooling system?

What is the approximate age of your heating system?

Which rooms in the house are the least comfortable?

What is your typical electric bill?



What is your typical gas/oil bill?



What do you not like about your present heating and cooling system?

Additional Comments

Please rate our service on a scale of 1–10 with 10 being the highest: